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Privacy Policy

A legal disclaimer

Tia (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and process your personal data in compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act), as well as international standards where applicable.

1. Applicability

This policy applies to all personal data collected through our website, mobile applications, and services related to the sale of our products (bags, wallets, and accessories). By accessing or using our services, you consent to the practices outlined here.

2. What Personal Data We Collect

We may collect:

  • Identity Data: Name, email address, phone number.

  • Contact & Delivery Data: Billing and shipping address.

  • Payment Data: Payment details via secure third-party processors (we do not store full card details).

  • Order & Transaction Data: Purchase history, preferences, refunds/returns.

  • Technical Data: IP address, browser, device type, cookies, geolocation (if permitted).

  • Communications Data: Emails, chats, or queries sent to us.

3. Purpose of Processing

We process your data for the following lawful purposes:

  • To process and deliver orders (billing, shipping, returns).

  • To communicate regarding orders, promotions, or inquiries.

  • To provide personalized marketing and recommendations (only with consent).

  • To improve products, website functionality, and customer experience.

  • For fraud detection, security, and compliance with laws.

  • To comply with obligations under the DPDP Act, 2023.

4. Lawful Basis & Consent

  • Under the DPDP Act, your consent is the primary basis for processing personal data, unless another lawful ground applies (such as compliance with legal obligations or contract performance).

  • You may withdraw your consent at any time by contacting us (see Section 10).

5. Sharing of Personal Data

We do not sell your data. We may share your information with:

  • Service Providers: Payment gateways, logistics partners, IT hosting, marketing tools.

  • Authorities: If required by law, regulation, or to protect our legal rights.

  • Affiliates/Partners: As part of business operations or collaborations.

All third-party processors are bound by confidentiality and data protection obligations.

6. Storage & Retention

  • Your personal data will be stored securely in India or other jurisdictions in compliance with applicable laws.

  • We retain data only as long as necessary for business purposes or as required by law.

  • After the retention period, data is deleted or anonymized.

7. Data Security

We implement reasonable security practices including encryption, restricted access, and secure servers. While we take precautions, no system is completely secure.

8. Your Rights (Under DPDP Act, 2023)

As a Tia customer, you have the right to:

  • Access: Know what personal data we hold about you.

  • Correction/Erasure: Request updates, corrections, or deletion of your data.

  • Withdraw Consent: Stop us from processing your data further.

  • Grievance Redressal: File complaints about misuse or mishandling of your data.

To exercise your rights, contact us at [Insert your email].

9. Children’s Privacy

We do not knowingly collect data from children under 18. If discovered, such data will be deleted promptly.

10. Grievance Officer

In compliance with Section 13 of the DPDP Act, we appoint a Grievance Officer:

Name: [Grievance Officer Name]
Email: [support@tia.com] (replace with your real email)
Address: [Your Business Address]

11. Changes to This Policy

We may update this policy from time to time. Any updates will be posted on this page with the revised date. Continued use of our services after changes means acceptance of the updated policy.

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